As the official South African distributor for Engelsrufer, we do not deal in parallel or grey imports and every item is 100% genuine.
As the official South African distributor for Engelsrufer, we uphold the international guarantee provided. Please click here to view the full guarantee policy.
For any repairs or warranty related enquiries, please email us at: orders@engelsrufer.co.za
If an item purchased from us needs to be repaired, you are welcome to send the item to our Head Office. It will then be sent to our in-house jewellery repair workshop. This process may take up to 4 to 6 weeks, depending on the repair.
Please contact our workshop on jewelleryrepairs@tregerbrands.co.za for further information.
All items in stock will be dispatched within 2-5 working days of receiving a cleared payment for the order.
We ship anywhere in South Africa, as well as Namibia, Botswana and Zimbabwe.
We partner with reliable courier partners to ensure safe and timeous delivery.
Engelsrufer offers free shipping to anywhere in South Africa for all orders over R750.
For orders that are below R750 there is a flat fee of R70.
Shipping to Botswana, Namibia and Zimbabwe is available - please contact us for a shipping quote.
Click here for our full shipping policy.
As soon as a courier has been assigned to your order, and the parcel has been scanned into their hub, you will be emailed a shipping notification with a tracking number which you can use to track your delivery with the respective courier.
We offer a wide range of payment options, including BUY NOW, PAY LATER instalment plans.
Please click here for more information on our payment methods.
Although we do our best to ensure our stock levels are always accurate, there are instances where we are unable to locate the item in our warehouse. If this happens, you will be contacted by a customer service agent to choose a substitute product, or alternatively you may choose to be refunded.
All orders, with the exception of earrings (for hygiene reasons), can be returned within 7 days of receipt of your order, provided that the item is unused and in the same condition as when received. We will gladly exchange your purchase for another item or we will refund you the purchase price (less shipping costs).
Click here to view the full return policy, or email us on orders@engelsrufer.co.za to log a return.
All orders, with the exception of earrings (for hygiene reasons), can be returned within 7 days of receipt of your order, provided that the item is unused and in the same condition as when received. We will gladly exchange your purchase for another item or we will refund you the purchase price (less shipping costs).
Click here to view the full return policy, or email us on orders@engelsrufer.co.za to log a return.
Please enter the relevant promo code in the ‘promo code’ field at the checkout. Your discount will then be automatically applied.
Only one promotion can be redeemed at a time and promo codes are not valid on sale items.
Our customer service department is available 8:00 - 16:00, from Monday to Friday.
To contact us, email us on orders@engelsrufer.co.za and we'll get back to you as soon as possible!
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