If an item purchased from us needs to be repaired, you are welcome to send the item to our Head Office. It will then be sent to our in-house jewellery repair workshop. This process may take up to 4 to 6 weeks, depending on the repair.
As soon as a courier has been assigned to your order, and the parcel has been scanned into their hub, you will be emailed a shipping notification with a tracking number which you can track online with the respective courier.
Although we do our best to ensure our stock levels are always accurate, there are instances where they are unable to locate the item in the warehouse. If this happens you will be contacted by our customer service agent to choose a substitute product, or alternatively you may choose to be refunded.
All orders, with the exception of earrings, can be returned within 7 days of receiving it, provided that the item is unused and in the same condition as receiving it. The shipping costs for returning the items are for the customer’s account.
Any item that is not in its original condition, is damaged or has missing parts, for reasons not due to Engelsrufer’s error, will not be accepted.